As requested and pointed out in the last lecture, I shall insert the talk about "Agents and Alert Management" to help link your papers to my research foundations.
Again, don't worry, this is a practical design methodology, not a theoretical one.
But of course if you are interested in theoretical research on this topic, like linking game theory to alert manangement / workforce allocation, simulations on allocation strategies, etc., you are always welcome and I can fully support your work :-)
Other practical topics, like semantic based alert management with agents are also useful and interesting.
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